Official Meta Cloud API
Runs on WhatsApp's official business platform, not a browser hack that can get your number blocked.
WhatsApp CRM for travel agents
WhatsApp CRM for travel agents, linked to every lead
Your travellers already talk to you on WhatsApp. TripClap CRM brings those chats into your CRM on the official Meta Cloud API, with a shared team inbox, approved message templates, broadcast campaigns and multiple numbers, so no enquiry gets lost on someone's phone.
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- No credit card needed
- Every feature unlocked in the trial
- Hindi and English support
Priya S. · Kerala, 5NAssigned to Rahul
Amit K. · Dubai, 4NAssigned to Neha
Sana M. · Bali honeymoonUnassigned
Hi, can you share the Kerala plan for 2 adults and 1 child in December?
Sure Priya! Here's your 5-night Kerala itinerary with houseboat stay. Have a look and tell me what to change.
Why it matters
WhatsApp is where travel is sold. It shouldn't live on one phone
WhatsApp on personal phones
- Enquiries scattered across staff phones
- Chats leave when an employee leaves
- No way to see who replied, or how fast
- Broadcasts sent one by one, or from risky tools
WhatsApp inside TripClap CRM
- One shared inbox for the whole team
- Every chat stays with your agency and the lead
- Assign chats and see the full history
- Approved templates and broadcast campaigns on the official API
How it works
How WhatsApp works in TripClap CRM
- Step 1
Connect your number
Connect your WhatsApp Business number through the official Meta Cloud API. You can add more than one number.
- Step 2
Work from one inbox
All chats arrive in a shared inbox, linked to the lead, and can be assigned to the right person.
- Step 3
Reply with templates
Use approved message templates for quotes, payment reminders and follow-ups, managed in the templates manager.
- Step 4
Broadcast to your list
Send broadcast campaigns, such as new packages or festive offers, to travellers who've opted in.
What you get
Everything in TripClap's WhatsApp CRM
Shared team inbox
Everyone on the team works from the same inbox, so enquiries don't sit unread on one phone.
Chats linked to leads
Each conversation sits on the lead, next to its itinerary, quote and payments.
Templates manager
Create and manage approved message templates for quotes, reminders and confirmations.
Broadcast campaigns
Send offers and new departures to opted-in travellers in one campaign.
Multiple numbers
Run more than one WhatsApp Business number, for example sales and operations.
Itineraries on WhatsApp
Pro Plus+Send an itinerary as a web link or PDF straight to the traveller's WhatsApp.
Automations
Enterprise EliteTrigger WhatsApp follow-ups automatically from lead events with the workflow builder.
AI-drafted replies
All plansAsk the AI Assistant to summarise an enquiry or draft a reply you can edit.
Guide
How to use WhatsApp for your travel business, the right way
For most Indian travel agencies, WhatsApp is the main sales channel. Using it from personal phones creates three problems: you lose chats when staff leave, you can't see response times, and bulk messaging from unofficial tools can get your number banned.
Use the official WhatsApp Business Platform
The WhatsApp Business Platform (the Cloud API from Meta) is the approved way for businesses to message customers at scale. TripClap CRM's WhatsApp integration is built on it, so you can use a shared inbox, templates and broadcasts without breaking WhatsApp's rules.
Know the two kinds of messages
- Replies within 24 hours of the traveller's last message can be free-form, like a normal chat.
- Messages you start, such as follow-ups, reminders and offers, must use a template approved by Meta. Meta charges for these template conversations separately from your TripClap plan.
Only message people who opted in
Broadcasts should go only to travellers who have agreed to hear from you, such as past customers and people who enquired. This protects your number's quality rating and keeps your messages welcome.
Keep the chat next to the trip
The real advantage of a WhatsApp CRM is context. When the chat, itinerary, quote and payment status sit on the same lead, anyone on your team can pick up the conversation without asking the traveller to repeat themselves.
Who uses it
How different travel businesses use it
Travel agencies
Reply to holiday enquiries from one shared number, and send quotes and payment reminders on templates.
Travel CRM for agencies →Tour operators
Broadcast new departures and seasonal packages to past travellers who opted in.
Travel CRM for tour operators →DMCs
Coordinate with agent partners and travellers on multiple numbers, with every chat on record.
Travel CRM for DMCs →“Reduced TAT to reply on queries. We reply within 2–5 minutes on any tour query, convert more queries, and our quotation PDFs are simple and impressive.”
FAQ
WhatsApp CRM questions
What is a WhatsApp CRM for travel agents?
A WhatsApp CRM connects your WhatsApp Business number to your CRM so the whole team can handle chats from one inbox, with every conversation linked to the traveller's lead, itinerary and payments.
Which plan includes WhatsApp in TripClap CRM?
WhatsApp Business integration is included on Enterprise Elite. You can try it free for 7 days, because the free trial runs on Enterprise Elite.
Does TripClap use the official WhatsApp API?
Yes. It uses the official Meta Cloud API, the WhatsApp Business Platform, rather than an unofficial browser tool.
Can my whole team use one WhatsApp number?
Yes. The shared inbox lets your team reply from the same business number, and you can assign chats to the right person. You can also connect multiple numbers.
Can I send broadcast messages?
Yes. Send broadcast campaigns to travellers who have opted in, using Meta-approved templates.
Are WhatsApp messaging charges included in the plan?
No. Meta charges separately for template messages that your business starts. Replies inside the 24-hour customer service window work like normal chat.
Can I send itineraries on WhatsApp?
Yes. Export an itinerary as a web link or PDF and send it on WhatsApp straight from the CRM.
Related features
Works together with
Bring your WhatsApp chats into one inbox
Your 7-day free trial runs on Enterprise Elite, so every feature is unlocked. No credit card needed.