Security and privacy
How TripClap CRM protects your agency's data
Your leads, travellers, bookings and payments are your business. Here's how we keep them safe, who can see them, and what we never do with them.
Your data
Your data belongs to your agency
You own it
Leads, traveller details, bookings and payment records belong to your agency.
Take it with you
Export leads to Excel at any time, and request a full copy of your data in a portable format.
Delete on request
You can ask us to delete your data. When we no longer need personal information, we securely delete or anonymise it.
Never sold
We don't sell, trade or rent your information.
Protection
How we protect it
Encryption and SSL
We use encryption, secure socket layer (SSL) technology, password protection and other security measures to protect your information.
Secure payments
Payments go through encrypted, secure payment gateways (Razorpay and Cashfree). Complete card details are never stored on our servers.
Trusted service providers
We share data only with providers that run parts of the service for us, such as payment processing and hosting.
Official WhatsApp API
WhatsApp Business runs on Meta's official Cloud API, not unofficial browser tools.
Access
Who can see what
Individual logins
Every team member gets their own login, so actions are tied to a person, not a shared password.
Permissions respected everywhere
The AI Assistant only answers with data the user's role can already see.
AI
AI and your data
Answers from your account only
The AI Assistant answers only from your agency's own data: leads, bookings, invoices, packages and reminders.
Not used for AI training
Your data isn't used to train AI models.
Read-only by default
The assistant doesn't edit your records. The only exception is creating automations on Enterprise Elite when you ask it to.
Hindi and English
Ask in English, Hindi or Hinglish; the same privacy rules apply.
Details we're adding
Hosting, backups and certifications
Add: hosting provider and data-centre region; backup frequency and retention; two-factor login (if available); role-based permissions for sub-users; uptime record; any certifications or audits.
Policies
Read our policies
FAQ
Common questions
Is my travel agency's data safe in TripClap CRM?
TripClap CRM uses encryption, SSL, password protection and other security measures, and payments go through secure gateways without storing complete card details.
Is my data used to train AI?
No. The AI Assistant answers only from your account, and your data isn't used to train AI models.
Can I export my data?
Yes. Export leads to Excel, and request a full copy of your data in a portable format.
Do you sell my data?
No. We don't sell, trade or rent your information.
How do I report a security issue?
Email help@tripclap.com.
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