About TripClap CRM
TripClap CRM is made by the team behind TripClap, the marketplace where travellers find travel agents and tour operators. We see every day how enquiries are won and lost, and we built the CRM to help travel businesses turn more of them into booked trips.
Our story
On TripClap, travellers post trip enquiries and travel agents compete to plan them. The agents who win are the ones who reply fast, send a clear quote and follow up on time.
Most agencies were doing that across WhatsApp chats, Excel sheets, Gmail threads and a separate billing tool. Leads slipped through, quotes took hours, and owners couldn't see which bookings were actually paid.
So we built one system for the whole trip: capture the enquiry, follow up, send the itinerary and quotation, issue the voucher and GST invoice, and collect the payment. Leads from the TripClap marketplace flow straight in, and leads from Facebook, Google, your website and WhatsApp land in the same place.
Today TripClap CRM is used by travel agencies, tour operators and DMCs who manage more than 5 lakh travel leads on it. We started in India, already work with travel businesses in Dubai, and are taking the CRM to more countries next.
One enquiry, one record, from first message to paid booking.
What we believe
Leads, departures, nights, pax, vouchers, DMCs. The CRM uses the words your team already uses, so there's nothing to translate.
An enquiry shouldn't need five tools to become a paid booking. Every step lives on the same record.
Rupee pricing, GST invoices, Razorpay and Cashfree links, WhatsApp-first selling, and an AI Assistant that understands Hindi and Hinglish.
Every customer gets a named relationship manager on call, WhatsApp or email, in Hindi or English.
We don't sell your data, and the AI Assistant answers only from your own account. Your data isn't used to train AI.
Flat plans per agency, not per seat, with prices on our website and a 7-day free trial of every feature.
Leadership
Founder and CEO, TripClap
Gaurav has spent more than 18 years building products as a founder and product leader, much of it in online travel. Before TripClap he worked on HelloTravel at IndiaMART. He leads product, marketing and sales across TripClap's businesses.
By the numbers
“Reduced TAT to reply on queries. We reply within 2–5 minutes on any tour query, convert more queries, and our quotation PDFs are simple and impressive.”
“Game-changer for our agency. Generating quotations and tracking leads is a breeze, with comprehensive reports on leads, bookings and payments.”
“Software properly designed for DMCs. Easy to use and learn, no calculation errors in tour costing, and insightful reports.”
Who we serve
Reply to enquiries in minutes, send quotation PDFs that win, and see every booking and payment in one dashboard.
Travel CRM for agencies →Manage packages, departures, vendors and vouchers, whether you run outbound or inbound tours.
Travel CRM for tour operators →Accurate tour costing, supplier management, payment schedules and WhatsApp for your agent partners.
Travel CRM for DMCs →Get in touch
About TripClap CRM
TripClap CRM is a web-based travel CRM for travel agents, tour operators and DMCs. It brings lead management, itineraries and quotations, vouchers, GST invoices, payment collection, WhatsApp Business and an AI Assistant into one system.
TripClap CRM is built by Tripclap Technology Private Limited, the company behind TripClap, a travel marketplace that connects travellers with travel agents and tour operators. The company is led by founder and CEO Gaurav Gupta.
TripClap is based in Delhi NCR, India, and serves travel businesses in India, the UAE (including Dubai), Malaysia, Thailand and Sri Lanka. We are expanding to more countries.
Yes. Travel agencies, tour operators and DMCs in Dubai and other countries already use TripClap CRM, and we are adding more markets. Talk to our team about billing and setup for your country.
Yes. It's built around how Indian travel businesses work: rupee pricing, GST invoices, Razorpay and Cashfree payment links, WhatsApp-first communication, and support in Hindi and English.
General CRMs track deals. TripClap CRM tracks trips: every lead carries a destination, departure date, nights and pax, and the same system builds the itinerary, issues the voucher and GST invoice, and collects payment.
Call or WhatsApp +91 82877 76858, or email help@tripclap.com. You can also book a free demo or start a 7-day free trial.
Try every feature free for 7 days, or book a one-on-one demo.