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Customer story · Travel agency

How Bliss Holidays replies to every tour enquiry in 2–5 minutes with TripClap CRM

Bliss Holidays moved its enquiries, quotations and follow-ups into TripClap CRM. Today the team replies to any tour query within 2–5 minutes, converts more of them, and sends quotation PDFs that customers find simple and impressive.

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Results

The results

2–5 minto reply to any tour query (previously X hours)
+X%more enquiries converted to bookings
X minto build and send a quotation (previously X min)

The challenge

Before TripClap CRM

Like most growing agencies, Bliss Holidays received enquiries from Facebook ads, the website, WhatsApp and the TripClap marketplace. Enquiries sat in different places, quotations were built in Word or Excel, and follow-ups depended on who remembered.

Describe the specific pain in the customer's words: slow replies, lost leads, inconsistent quotes, no visibility for the owner.

The solution

What Bliss Holidays set up

  • One lead list: every enquiry from sources arrives in TripClap CRM and is assigned to an agent.
  • Itinerary library: best-selling trips saved and copied for new enquiries, so a quote takes minutes.
  • Quotation PDFs: sent on WhatsApp straight from the lead.
  • Follow-up reminders: every open quote has a next step on the calendar.
  • Any other feature they rely on: vouchers, GST invoices, payment links, profit per booking.

Setup took X days, with help from their TripClap relationship manager.

“Reduced TAT to reply on queries. We reply within 2–5 minutes on any tour query, convert more queries, and our quotation PDFs are simple and impressive.”
Vaibhav Khandelwal, Director, Bliss Holidays

What's next

What's next for Bliss Holidays

One or two lines on what they plan next: more users, WhatsApp Business, automations, a new destination.

Related

Features used in this story

Lead managementEvery enquiry in one listItinerary builderQuotes in minutesQuotation softwarePDFs on WhatsAppMore customer storiesAll case studies

FAQ

Common questions

What does Bliss Holidays use TripClap CRM for?

Managing enquiries in one lead list, building quotations from an itinerary library, sending quotation PDFs on WhatsApp and following up with reminders.

How fast does Bliss Holidays reply to enquiries?

Within 2–5 minutes on any tour query, according to director Vaibhav Khandelwal.

Can my agency get similar results?

Results depend on your team and processes. You can test TripClap CRM with your own enquiries on a 7-day free trial.

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