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Travel glossary

Travel CRM

A travel CRM is customer relationship management software built for travel businesses, tracking enquiries with trip details and handling quotes, bookings, vouchers, invoices and payments in one place.

Unlike a generic sales CRM, a travel CRM stores trip-specific details on every lead, such as destination, travel dates, nights and number of travellers, and connects the sale to what happens after it: itineraries, supplier bookings, vouchers, invoices and payment collection.

Travel agencies, tour operators and DMCs use a travel CRM to reply faster, follow up consistently and see which enquiries turn into profitable bookings.

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Related terms

Lead (travel enquiry)In travel, a lead is an enquiry from a potential traveller or partner,…ItineraryA travel itinerary is a day-by-day plan of a trip, listing where the t…Travel voucherA travel voucher is a document confirming a booked service, such as a …DMC (Destination Management Company)A DMC is a company based in a destination that provides local ground s…

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FAQ

Common questions

What is Travel CRM?

A travel CRM is customer relationship management software built for travel businesses, tracking enquiries with trip details and handling quotes, bookings, vouchers, invoices and payments in one place.

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